Purchase Policy

Our goal at Rutgers Cinema is to make your movie-going experience as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the theater. Please take a minute to read the following:

Rutgers Students, Faculty, Staff and Alumni

Rutgers Cinema is pleased to offer tickets at a discounted price to students, employees and alumni of Rutgers University. Discounts will not be honored unless a valid and current photo ID is presented upon retrieving tickets at the theater.

No Food Allowed

Rutgers Cinema strictly prohibits food or drinks of any kind in the theater.  Food and drinks must be given to management who will return these items upon the customer’s exiting of the theater.

No Video or Photographic Equipment Allowed

Rutgers Cinema strictly prohibits the use of video and camera equipment (of any type) in the theater due to film studio policies regarding film piracy. Rutgers Cinema has the right to search backpacks for such equipment, and if found, will store them in the manager’s office and return them upon the customer’s exiting of the theater. 

No Refunds or Exchanges

In accordance with our Terms of Use, Rutgers Cinema does not offer refunds or exchanges of tickets purchased on the Rutgers Cinema website or via our mobile site. In addition, tickets purchased through Rutgers Cinema may be subject to a per-ticket Admin Fee, which is non-refundable except in extraordinary circumstances where a theater was unable to honor your ticket(s) (i.e., if a showtime is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the movie or event that you wish to attend.

At the time of your order, Rutgers Cinema will place an order for your tickets in the theater's ticketing system, reducing the number of seats available for the chosen showtime. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents Rutgers Cinema and our theater partners from reselling tickets in the event that you do not attend your chosen showtime.

If you cannot attend a show time for which you have purchased tickets, you may contact the theater directly to inquire about receiving a ticket for a future performance in exchange for the ticket(s) you purchased. There will be no cash refunds. We strongly recommend that you contact the theater's management prior to your showtime, as they generally may not issue refunds or provide exchanges after showtime. Any ticket exchange is at the discretion of theater management and can only be conducted at the theater. If a refund is available, management will only refund to you the ticket price. If you also wish to request a refund of our Admin Fee in extraordinary circumstances as described above, you should contact Rutgers Cinema's customer service (otherwise, the Admin Fee is non-refundable, as stated above).

Picking Up Your Tickets

Please read your online, email and/or mobile confirmation pages carefully, as they provide you with important information about retrieving your tickets. Please remember to bring your confirmation page (or your print-at-home ticket with barcode, if applicable) to the theater. If you can't print, just write down your confirmation number and bring it with you. However, if you have a print-at-home bar-coded ticket, you must present it when you arrive at the theater.

Be Prepared to Present Your Credit Card and Your Photo ID

Rutgers Cinema may require that you present the actual credit card used to purchase tickets on the Rutgers Cinema website, and the number printed on the card must match the number stored for your transaction. Also, please be prepared to present your photo ID.

Payment Methods

Rutgers Cinema accepts major credit cards and the RU Express Card. All debit and credit cards must be issued in the United States of America. Rutgers Cinema does not accept "Single-Use" card number security products.

If you have any questions about the information above, please Contact Us.